Honda Cars India Ltd. — where is my car

Dear sir,
I am the unfortunate owner of a honda brio car (Reg. No. Kl7ch 9603). My car was given for service on the 1st of october to peninsular honda, kochi for service & i had also complained regarding a gear box issue.
Today, after 17 days, i still haven’t got my car and the dealer tells me that he is not sure as to when he can give my car back after the repairs, as he complains that honda cars india has not shipped the parts (Gear box) yet.
We have had 12 honda cars in our family so far and at this point of time, we still have 5 honda cars, including this one.
It’s is very very unfortunate that a trusted company like honda itself is breaking the belief a customer has in the company. Neither the customer care call center nor the dealership is giving me a correct and precious update as to when will i get my car back? I want an answer and not excuses or sorry messages. Also, as the car is under extended warranty, what is the non-explainable delay from the side of honda? Are you trying to hide some information regarding low quality parts you have used in your car? I also hereby urge you to instruct the dealership to give me a stand by car, till such time, i get back my car, as it only me & myself, who has under gone the miserable hardships, with out my car for the last 17 days. Also please note, my car was never flooded or neither did the floods affect the place, where i stay.

Thanks & regards

Ramaswamy
[protected]
www.lcccochin.com