Honda Cars India Ltd. — Zero Customer Service and Rude Behaviour

Address:

Bhopal, Madhya Pradesh

Myself Anu Arora has Honda Accord from last 3 years. I bought this from Abhikaran Honda Bhopal. I am from UK and use car during my holidays in India. Everytime i send car to Honda Bhopal for service, it is a stress. But this time it has gone well beyond limits. I had insurance claim and my car was with Honda for over a month. On number of occassions i was given a date for delivery of vehicle and everytime for one reason or another it was delayed knowing i am travelling back to UK for long. After number of chasing phone calls, on my day of departure, Honda agreed to give the car back. I was put on spot with a hefty bill of Rs 67000.00 to pay before picking up car. During all the chases, there was no estimate provided or any information given before hand around the cost. I was told Honda will settle with Insurance company. Because i wanted to leave car in my garage before leaving, it was agreed that i pay 67000.00 cash and Honda will work with Insurance company for claim into my account. It has been 6 weeks of chasing and there is no money in my bank account. I understand that there can be delays but this delay is very long. What is frustrating is Honda Bhopal has now stopped picking up phone calls and disconnecting phone as soon as they see it is me. I am not even aware of the status of claim i.e. if surevyor took the pictures or insurance company has all the paper work or the delay is from insurance company or Honda. I have never given status or detail information. I have tried contacting Mr Brijesh Pandey / Mrs Shweta Agarwal ( Senior Customer Relation Manager). Both of them have stopped responding. My main purpose of lodging complaint is to get assistance from Consumer Board to assist in getting this resolved. My details are Anu Arora A304 Regalia heights Koh E Fiza Bhopal 0044 [protected] Yours Sincerely Anu Arora