[Resolved]  Honda — Complaint about MANUFATURING DEFECT in bike, Mileage & Pickup problem

Address:

New Delhi, Delhi

To,
The Manager,
HONDA MOTORCYCLE AND SCOOTER INDIA PVT LTD,
Subject: Complaint about MANUFATURING DEFECT in bike, Mileage & Pickup problem
Dear sir/madam,
My name is Vishwas Srivastava and purchased Honda bike (Model: CBF STUNNER 125cc) on 24/05/2013 from SMOOTH HONDA Showroom at Darya Ganj. The bike is registered on my fathers Name : Shankar Dayal Srivastava and the registration number is DL14 SC 5377. Currently, my meter reading is 2300 + 500 kms (got meter changed due to stoppage of RPM)
From the first month, I was facing the problem of low mileage but I thought that it would be resolved after first service. I raised this issue at the service center as well but they told me that I will get mileage after second service. When I raised this issue at my second service time, they told me that I need to change my bike clutch plate as it got damaged which is not acceptable in a brand new vehicle. Moreover, as per my knowledge clutch plate are not supposed to get damaged so early in a new vehicle.
From the very first day, I have taken all the precautions to get good mileage i.e. not riding above 40kms/hr and regular check-up of tyre pressures, maintaining constant acceleration etc. Still, I was not able to get the good mileage above 30 or max 40kms/hr which is very low. I keep on complaining about this on every service and after every service, they used to say that now the mileage will improve. In addition, I personally visited Swarup Honda so many times regarding this issue. Every time, they check some thing and do some thing and say it will be ok, but there is no change and improvement in bike condition. Moreover, instead of improvement, pickup & mileage problem is getting worse. I think, this vehicle is not properly checked and tested before delivery.
I had told my problem several times at Swarup Honda service center but they had not taken any action to rectify my problem. I think the vehicle I am having is having a manufacturing fault and not the service fault.
Now, I am thinking that, I did a big mistake by purchasing HONDA bike. Customer satisfaction is main aim of every company, but HONDA is delivering bad quality product to customer. These things are spoiling/defaming HONDA's brand name.
So, I need your help regarding this and consider my problem. Please also provide me with good technical support to rectify the defects. I had paid for new product but I don't know why this defected product sold to me.
Please try to solve my problem ASAP
Mobile No: [protected]
Vehicle Registration No. DL14 SC 5377
Make: HMSI
Model: CBF125CC
Model Name: HONDA CBF STUNNER
Color: Green
Frame No: ME4JC40CED8103596
Engine No: JC40EB5120844
Purchase Date: 24/05/2013


i sent this mail 2 times but he said to me clutch plate not cover in warranty, but it is MANUFATURING DEFECT bcz i notice in 10 days.