Honda — complaint regarding unnecessary key replacement order

Address: Makarpura, GIDC, Vadodara

I am writing to express my dissatisfaction with the service I received at your Honda service center.
I brought my Honda Jazz to your service center for routine maintenance and requested that your staff check my keys, which were not functioning properly. It is expected for them to order new keys only if the existing ones could not be fixed by replacing the old batteries, that too with a consent post repairs check.

Upon collecting my vehicle, I was informed that your staff had placed an order for entirely new keys. This action was taken without first attempting the simple and cost-effective solution of replacing the batteries in the existing keys.

This decision is problematic for several reasons:

It significantly increases the cost of what could have been a simple battery replacement.
It disregarded my explicit instructions to check if battery replacement would solve the issue first.
It unnecessarily delays the resolution of my initial problem.

I request that you:
Not consider the order placed for new keys by the service agent.
Provide an explanation for why battery replacement was not attempted before ordering new keys.
Ensure that your staff follows customer instructions and repair process more carefully in the future.

As a loyal Honda customer, I expect a higher standard of service and better attention to customer requests. I look forward to your prompt response and resolution of this matter.