Honda — Digipad of Honda WR-V stopped working suddenly

Address:

"Kaizen Auto SY No. 73B/8/6 Opposite Dhoodh Pandhari Pune Solapur Highway Kegaon, Solapur, Maharashtra 413255

Dear Receiver,

Best Greetings of the day !!!

This is My car no. MH13CS6740, from the past 1 year we are unable to use Digipad in the car and it's been the worst experience i have faced these many days, in the month of July i have visited Kaizen Auto Honda Showroom Solapur, Maharashtra to show the Digipad which was stopped working suddenly after servicing the car and it was not working properly before servicing also and the Kaizen Auto Honda Showroom Solapur, Maharashtra person was aware of this behaviour of digipad and they said we will see if it happens again. Then later when it was totally stopped working properly we have shooted the video of it and later the service executive person of Kaizen Auto Honda Showroom Solapur, Maharashtra also aware of it and they took the video of the same and they said it requires time to check so post lockdown you can visit the showroom. So in the month of August we visited the showroom and again then replied the same and in the month of September we follow-up them and then they replied same saying we require time to check and they only started telling the reasons and in the mid of September we have submitted our car for how many days they required to check and then too no service was done nor the Digipad was repaired or replaced. They said it takes 15 - 20 days for Digipad replacement. But till date no response from them and if we ask still they say the same still 1 month required to receive the item from Rajasthan.
This is here to inform you that my Digipad is non-functional since July 2020, I am on regular follow up with "Kaizen Auto (Honda Showroom Solapur)" however as per them this item is not available and they don't have any clarity on the timeline as well.

It's already been more than 4 months that I have been struggling to use the music system inside the car and let me tell you it's really frustrating and pathetic on your part.
The car was bought in April 2018 - Honda WR-V VX Petrol top model from Address: "Kaizen Auto SY No. 73B/8/6 Opposite Dhoodh Pandhari Pune Solapur Highway Kegaon, Solapur, Maharashtra 413255" and It’s been over 4 months we are chasing for replacement from the same showroom and yet the company does not have its shipments of the replacement parts. I am frustrated and fed up now as I need the music system, navigation and everything in my car. What is the use of taking the top model when the digipad gets damaged in 1-2 year . Either change the digipad system, or give me a new car. I am not happy or satisfied to pay 13 lakhs for a car with defective components for which they have no replacements as well. It is not a customer's fault if the company does not have its parts, why do you people make a car then? Is this the way you treat your customers?
Kindly look into this matter as soon as possible and help me and replace it.

This is my humble request to please look into this issue.

Expecting the quick response!...

Thanks & Regards,
Kartik S. Badgu
Email : [protected]@gmail.com
Mob : +91-[protected]