Honda — Harassment by dealers

Address:

A 29, Defence Colony

TO WHOME IT MAY CONCERN

Sir,

I am retired Gp Capt Malik and an ardent user of HONDA cars. I have had three Honda cars in the family and my son currently owns a CRV . I help my wife in her garment business in Noida though we reside in Defence Colony, New Delhi. I was wanting to replace my old city with a new one but have faced a lot of harassment by two Honda dealers in the process .

I would like to bring to notice the harassment I have been subjected to by the dealers for the last one month. We were still contemplating the purchase of Honda City but meanwhile our HR Manager acted fast in good faith and booked a car with Crown Honda instead of Delhi due a misunderstanding without realizing that Company’s registered address was Delhi. Meanwhile I booked the car in Delhi with Samara Honda as I was to leave for outstation the next day and instructed him to hold or cancel processing with Crown Honda. He acted immediately the next day on the proposal received from Crown on Whatsapp and asked them to hold processing which was acknowledged and confirmed by Crown in writing on whatsapp. It would be pertinent to note that the proposal sent by Crown on whatsapp has not even been signed and accepted and by our company.

Now that the vehicle has been received for delivery to me, I am being refused delivery by Samara Honda due to some audit issue being quoted by them. Such harassment is not expected from dealers who represent a company like Honda . I would certainly not like to maintain relationship with a company that treats it’s old and loyal customers in such a manner. I would also not want my associates to go through such an experience unless some action is initiated against the defaulters who are eroding a loyal customer base of Honda.

Regards,

Gp Capt S Malik(Retd)
Mob[protected]