Honda — Honda amaze servicing

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www.hondacarindia.com/default.aspx

Team,
I have had a very bad experience to share with you. I don't remember how many times I have recited this painful story to around 20 people, from the scratch.
I am very pained and hence writing it this time so that I don't have to go through the agony of reciting to any more person.

Details
Model - Honda Amaze
Chassis no. - MAKDF156JFN104043
Date of purchase - 28 Dec 15
Initial Problem reported - Whistling sound after engaging and accelerating in 5th gear, reported in the second servicing (3 months) Shaurya Honda (Service Manager Contact: Mr Abdul Razzaq, +91-[protected]), Bhuj.
Solution - The car was deposited at the service centre for about 3 weeks on 27 May 16.

After this very servicing, we were told that the problem has been resolved completely.

I work for Central Government and had to report to Bangalore for duties on 26 June 2016. I was planning to drive down to that place in my car with family. I wanted the journey to be very comfortable, that's why I chose to give away the car for correction at Shaurya Honda, Bhuj, Gujarat well before starting the journey. In fact, I also got the 3rd free servicing done well in advance before completing 6 months(completing on 28 June 16)/10000(reading before servicing was 3045 kms). However, after driving for a small distance, I could notice that the gears were a bit hard when I took away my car after servicing. I reported the same to Shaurya Honda(Bhuj) Service center but they assured me that it will become smooth as I drive for longer distance and give the gear box some time for getting ‘adjusted’. On that assurance, I started the journey to Bangalore at 04.00 am on 23 June 2016 so that I could report back to the duties well in time. However, I noticed the following after driving close to 100 kms towards destination:-
1. While engaging the 4th gear, a 'ghrrr' noise started to come. On further driving, it stopped functioning at all. All that we could feel was the scary ghrrr noise from the gear box.

2. While engaging the 5th gear, I observed that it automatically disengaged itself and shifted(jumped) to neutral. This made the driving very dangerous as it happened multiple times and I narrowly missed being hit by vehicles on SH42, SH 47, Sardar Patel Ring Road and NH947.

3. The 1st and 2nd gear were very hard to engage.

With these problems, I was told by Shaurya Honda to somehow manage to drive to Rajkot or Ahmedabad, only than they can arrange for any help. With Ahmedabad being 190 kms away, It was the extremely difficult for me to gather the courage to drive till there. All these problems left me with a vehicle that could only be driven in 3rd and 5th gear with utmost degree of difficulty and life risk involved. I somehow at the risk of my life and family, managed to reach at Landmark Honda Service Center, Ahmedabad. There too, I had to spend the whole day to reach the correct person with absolutely no assistance from anybody anywhere. I was not facilitated anywhere by Honda Customer Care. Even when I lodged the complaints twice with Honda Customer Care(Complaint No 1-[protected], Mr Tarun, Mr Taranjeet, Mr Santosh Kumar).
Meanwhile, I wish to state that I have been extremely regular with the servicing and as a customer I have fulfilled all my duties with full devotion. Please find attached the servicing record of my vehicle.

Sir, I am being repeatedly told the transportation of my vehicle will have to be managed by myself. The manager of Shaurya Honda has told me that the most they can do is to provide the phone no. of a driver with whom I will have to work out everything for transferring the vehicle. Furthermore, not withstanding the pain and agony experienced, all the expenses(over and above all that has been borne by me till date), whatsoever would be borne by me. After spending so much of money on managing this chaos, do you think anybody should talk to me like that.

I am a common man employed with Central Government. Should I spend my whole earnings in movement of a car and in settling the chaotic situation created by this blunder from the Company / Service Center? To add to this, he insisted that he or anybody from his side won't be responsible for any damage/accident that happens on the way. Will anybody call it 'help' ? Atleast, I won't !

Is this how customers are dealt with in your esteemed company ? Sir, I have bought a car, don’t I deserve a better treatment ?

This is to bring to your notice that I am nowhere responsible for all that has happened. I want this to be sorted out asap.

As on today, the situation stands that I have resumed duties at Bengaluru with my family. The car is undergoing warranty repair and nobody from higher administration Honda has spoken to me regarding the subject. As the case stands, I’ve registered the complaint with Honda 121([protected]), (Complaint No 1-[protected], Customer Care Executives- Mr Tarun on 23 Jun, Mr Taranjeet on 24 Jun and Mr Santosh Kumar on 26 Jun 16). And its important to mention, its only me who is calling customer care every time, and I’m just getting assurances from the executives that somebody from higher ups will contact me within 24-48 hours. However, 96 hours have passed since the first complaint and no body has contacted me from Honda.

I request you to intervene and rescue me out of this chaos.

Yours faithfully,
V Mudgal