Honda — honda connect not working

Address:

2-89, KV Palem Machavaram, Ambajipata, East Godavari, 533214

This is p. Satyanarayana purchased honda city from sundaram honda vijayawada on 26/9/2020 they explained all features but the problem was honda connect, android auto and bluetooth not working. Sundaram motors representative came to my came and tried for 4 hrs but no use problem remain same. Kindly resolve this issue asap