Honda — Honda jazz I vtec automatic gear box

Address:

H.NO.217 SECTOR 7 URBAN ESTATE GURGAON

Sir
my jazz is passionately maintained & driven by my wife . car is 2015 old model . it has done 28000 km only .
unfortunately we are facing truble with the automatic gear box of this ivetec model .
we are too disappointed and shattered .
we tried to contact the servicing agency (ring road honda ggn ) but they clearly say it has never happened & your case is beyond our control as warrenty cover has expired for the car ...
sir how come such a premium brand of car can DISTANCE ITSELF FROM ITS RESPONSIBILITY ...