Honda — Honda WRV Cluster issue

I am using Honda WRV car since 2019 which was purchased from Brigade Honda, Yelahanka, Bangalore location as brand-new. Car's Air bag alarm was malfunctioning suddenly post my 40K kms service (On the same day).

I had spent one whole day with Dealer (Brigade Honda, Yelahanka) to troubleshoot the issue but they couldn't get the issue. Then the car was undertaken by dealer to work with Honda cars India technical team to identify the issue and after 4 days time, they mentioned the Cluster need to be replaced. Then in 10 days time they received the Cluster and tried to replace it, while they tried to copy the data from old cluster to new cluster, along with data the alarm mail-functioin issue also got copied to New cluster, and the new cluster again becomes unusable.

Now, they Honda Car's Warranty team mentioning that, They will be not able to copy the data from Old cluster to New Cluster. They will just replace the cluster and provide the car with 0 kms running status.

I am really not satisfied with the response provided by Honda Cars India on this issue. Honda was named a quality product, But I could understand how this kind o[censored]nique issue comes in Honda car, however, they do not have procedure to replace the Cluster along with Data. It looks like Honda cars quality has been degraded a lot and they do not have required technical expertise to fix the issue on the cars.
Was this information helpful?
No (0)
Yes (0)
Honda Cars India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Honda Cars India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    29%
    Complaints
    5015
    Pending
    0
    Resolved
    1456
    Honda Cars India Phone
    +91 11 3989 8918
    Honda Cars India Address
    D-126, TTC Industrial Area, MIDC Shiravane, Nerul,Thane-Belapur Road, Navi Mumbai, Maharashtra, India - 400706
    View all Honda Cars India contact information