Honda — manufacturer defect

Address:

Aligarh, Uttar Pradesh

The General Manager Honda Motor Cycle and Scooter (India) Gurgaon, Haryana SUB: Bad performance of newly purchased Activa (HET Model) Scooter Dear Sir, I purchased Activa Scooter on[protected] from M/s R. S. Vehicles Pvt. Ltd., Marris Road, Aligarh (Model: HET, Frame: ME4JF50-16D7332713, Engine: JF50E[protected]. During my return journey to home from Show Room of Honda Agency, I realized that something is wrong with the scooter I purchased. I felt that a type of friction is there which is responsible of retardation, and this retarding force gradually increases while trying to increase the race particularly when the weight of pillion rider is large. I contacted the concerned agency and complained the matter very next day. They told that nothing is serious and I should not worry. Being a new machine, it is having some noise and that it will be diminished with the passage o[censored]se. The first and second service was provided by the same agency. They tried their level best to remove the defect but failed. They even changed the rear rim between first and second service under the insurance cover. Feeling that some serious manufacturing defect is there, I contacted Customer Care on Toll Free Number on[protected] at about 3:30 pm. On your instructions, agency requested me to come with scooter which I did on[protected]. The technical persons told me at the show –room that such type of noise and feeling is being reported by many customers. They denied that there is any problem with the scooter. They further added, whenever Area Manager is arriving from Agra, they will inform me and that I should contact him in this regard. I am very sorry to say that either they don’t have competent technical know-how or sufficient facility to tackle the defect. I would like to compliment the superb performance shown by my old Activa, I used from Nov 2004 to June 2013. Appreciation of some of my close friends regarding good performance of this scooter and my own experience prompted me to purchase a new model in July 2013. But this time I feel being cheated by your company because I got a scooter having some inherent major manufacturing defect. It is requested to depute some expert at your earliest who can remove the defect. I shall be highly thankful to you. (Dr. Mohd. Mohsin) [protected]@hotmail.com First Street, Near Markazi Masjid Dhorra, Aligarh-202002