Honda — Music System Complaint

Address:

13 Saif Society, Opp.Gokul Tenaments, Nr. Bibi Talav, Vatva

I have mailed on
[protected]@hondacarindia.com
on 25the december 2020 and again i have mailed on 6th January 2021, byt theres no reply or call from the company.

i have mailed the below to the company :

There’s no response from your side, I guess I need to go to consumer court.

My car no.is GJ 27 BS 7255, in 22 September, token no.3050, I have visited Honda Landmark Automobiles, Isanpur, Ahmedabad to replace my music system which stopped working suddenly. The car is bought in May 2018 - honda city vx automatic. It’s been over a more than 3 months and yet the company does not have its shipments of the replacement parts. I have called many times at different numbers but each time replacement time increases.
I am frustrated and fed up now as i need the music system in my car. It feels i am using a DABBA. Either change the music system, or give me a new car. I am not happy or satisfied to pay 15 lakhs for a car with defective components for which they have no replacements as well. It is not a customers fault if the company does not have its parts, why make a car then?

Kindly look into the matter as soon as possible and help me resolve it.