Honda — Poor quality fitment of Windscreen Glass by Honda City Workshop

1. Ref M/s Landmark Automobiles Pvt Ltd, Indore Invoice IND / 42 / 18-19 dt 26 Apr 2018.

2. I bought Honda City Car Zx CVT IVTEC (Top End model in Petrol) from M/s Landmark Automobiles Pvt Ltd, Indore, Madhya Pradesh in April 2018. I am getting the car serviced regularly from Landmark Honda Service centre at Dewas Naka, Indore district, Madhya Pradesh. On 14 Jun 22 I had given the car for servicing to Landmark Honda service centre and during receipt of the car it has been noticed that the windshield fitment has not been done properly and is loose. In this context, I would like to bring out the following :-

(a) My car windshield had a crack and new glass was fitted by Dakshin Honda Singasandra workshop, Bengaluru during Nov 2020 as per your M/s Honda Cars India directions.

(b) However, it seems that although new windshield glass was fitted by Dakshin Honda Singasandra, Bengaluru, either it has not been fitted properly / old (existing) beadings were used to fit the windshield glass because of which the windshield glass has come out loose at the top and is sliding down towards the co-drivers side. There is a likelihood of the glass falling down and causing damage to car and the owner and / car occupants anytime. Very poor quality workmanship of fitment of a critical component (windshield) of the car has been carried out by the workshop.

3. In view of the above, it was requested that nearest dependent workshop be directed to carry out proper quality fitment of the windshield glass to preclude damage to the car and its occupants at the earliest and charges if any to be borne by Honda City. Only exchange of emails taking place but till date no firm action has been taken by M/s Honda to carry out the above said repair.

4. M/s Honda Cars India is once again requested to give firm directions to the dependent workshop (M/s Landmark Honda) to carry out the fitment of the windshield glass and close the issue.

5. An early action is requested.

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