Honda — Spares

Address:

Vision Honda, Kozhikode, Kerala

My car, Honda Jazz VX CVT, with regn. No. KL-11-BP-6318 met with an accident on 24.01.2021 near Kutta, Karnataka District, by 10.45 am. Front bottom side of the car hit with a boulder stone when the car jumped into a gutter resulting damage to the engine case. The engine case (PAN, OIL) was found broken and oil was leaking heavily. Then I stopped engine immediately. Then I contacted the RSA in their toll free number. But they told that the RSA period was expired and not renewed and hence the services are chargeable. Then I requested for chargeable services and given the details including live locations. But they could not turned up. Then I was compelled to get the services of local recovery van, and the car was taken by them, to the nearest Honda service centre situated at Kakkavayal, Wayanad District, Kerala state by 7.00 pm on the same day. Next day by 9.15 am, I visited the service centre along with my husband and informed the damaged details. They, after inspection of the vehicle, observed the engine case found broken, and given their estimate for replacing the damaged parts amounting to Rs. 14, 100/-. But they informed that the spares are not available with them and hence we will have to keep the vehicle for minimum 15 days to replace the spares. Also they informed us to contact other dealers for the availability of spares. As per their advise, we contacted APCO honda dealers, but the spare was not available with them also. Hence, they placed order for the same to their NOIDA plant. The service advisor, Mr. Akhil, told me that minimum 15 days will take to get the spare from their Plant. Then I contacted the Company personal HONDA 2 in ONE in the toll free number and informed about the matter. They assured me to supply the spares soon, after contacting with other nearby dealerships. After 20 minutes, I got a call from another dealer, M/s. Johns Honda, Thrissur. They have consoled me and assured their full service to get the spares. They were frequently contacting me over phone and informed updates about the non-availability of the spares. The main unavailable spares to be replaced as in the estimate are as follows:

1. PAN, OIL (Part No. 211515T0000)
2. PACKING, OIL PAN (Part No. 218145T0000)

As the service centre is not having enough space to keep the car, they kept the car in an open space. If the car is keeping in the open space like this for 15 days, the colour of the car (RED) will also fade due to sunlight and dust. I purchased my car in 2019 March from M/s. VISION HONDA, CALICUT, KERALA, and now completing only two years in March, 2021. I am keeping my vehicle always in good condition, which you can observe by seeing the car. When I expressed my concerns about keeping the car in open area/yard, they are not ready to solve the issue. The whole matter was conveyed to their Customer Relation Manager at Calicut, over phone, but the reply was not satisfactory. He also told me that the spares are out of stock and hence placed order with their NOIDA plant, vide order No. 1-[protected] dated 25.01.2021 and have to wait for two weeks. When I conveyed my concerns, they are not even listening to the same. The service given by them is not satisfactory.

Being a reputed CAR Company, shortage of spares and delay in replacing spare, will affect the customer adversly. Now I have to spent more money for my routine daily journey, especially in the COVID-19 pandemic situation, if the repair work of my car is delayed. Standby car facility also not providing from dealership for the period of delay. We have selected HONDA car, especially for its quality and after sales services. If the spares are unavailable at dealer service point, Customer has to suffer a lot.

M/s. Johns Honda, Thrissur has given a very good service from their end with frequent contacts and updating the informations regarding availability of spares in other dealership. They also informed that the available stock of the items are especially for the damaged vehicle in their respective garage only and hence cannot be transferred to other dealers.

In the above circumstances, I request your goodself to kindly look into the matter and arrange immediate supply of the above spares without further delay. Also kindly do the needful to keep my car in a closed area to avoid colour fade in sunlight and dust. I request M/s. Vision Honda to follow up the matter with their Principal's for early despatch of the spares.

Again, I request you to kindly arrange early delivery of the car after completing the above works to avoid further

Expecting your reply and favourable action in this regard.

Thanking you,

With kind regards,

SALINI P
mob:[protected]