Honda — Unethical Behaviour

Address:

E-20, Sham Nagar, Near Indian Bank Khyala Road

I have a Honda Amaze, whose side mirror was not working properly & seat cushions had broken down. Because of this, I have given the vehicle to Ring Road Honda Moti Nagar (New Delhi) for Service and Repair. I got my vehicle after 10 days and even then the problem was not resolved. I had shared a complaint and then, after a week I got a call from the company that the side mirror mechanism has come and I can visit to get it replaced, but cushions will take some more time. I said that I will visit together to get both things done together. When I visit after 3 weeks the advisor (Sahil Sharma) talked in an unethical manner and was supported by Service Manager (Vikram and Devinder Soni). During the service, they had broken by the lid of the water container for the front wiper, and when I said that this was missing when I got my car back, Devinder Soni was rude and unprofessional and crossed all limits by saying "Yeh nahi dalega, jise bat karni hai kar lo. 250 Rupyee do aur lagwa lo. Free ka nahi hai)". When I took the complaint to Service GM, then initially he tried to do way the complaint by saying I am looking into and then after a few day he started supporting his employees and said mirror change will not happen and that the mirror was hit already. I agree that there were some marks because of children but it was not accidental and had it been accidental then why did they tell me in the first instance and why did I get a call in the first place to get it replaced. These guys sell the items and say lies to customers. This is not only unethical but a breach of trust of the highest level. I plea that all these four fraudsters shall be terminated with immediate effect.