Honda — Wr-v honda car

Address:

a-48 triveni nagar gopalpura bypass jaipur (rajasthan)

I AM DR. MILIND SHRIVASTAVA RESIDING IN JAIPUR (RAJASTHAN) INDIA. I HAVE ALWAYS BEEN IN HIGH APPRECIATION FOR HONDA CARS. PRESENTLY I AM HAVING ONE HONDA CITY AND TWO WR-V HONDA. ONE WR-V HONDA BEARING REGISTRATION NO. RJ45-CJ-1085 IN MY WIF’S NAME, DR. SEEMA SHRIVASTAVA, HAD TO GO OUT OF JAIPUR BUT ITS NAVIGATION SYSTEM DID NOT WORK. THE LOCAL DEALER, M/S PINK CITY HONDA, JAIPUR, INSPECTED THE VEHICLE AND SAID THE NAVIGATION CARD IS CORRUPTED AND NEW CARD COSTING RS. 6000/- WILL HAVE TO BE BOUGHT. SURPRISING HOW COULD THE CARD BE CORRUPTED I TALKED TO THE HELPLINE OF INDIA. CONSEQUENTLY THE DEALER AGAIN CALLED US UP AND CALLED THE VEHICLE. I AGAIN SENT THE CAR TO THE DEALER AND THE CARD WAS KEPT BY THEM AND AFTER TWO DAYS THEY AGAIN SAID THAT THERE IS AN ISSUE WITH THE CARD. I AGAIN CALLED UP THE HELP LINE AND THEY INFORMED ME THAT ACCORDING TO THE DEALER THE NAVIGATION CARD IS OUT OF WARRANTEE, WHICH IS 2 YEARS. In this context I submit following few points worth consideration :
1. I bought the vehicle on 15.10.2019. then how could the navigation card be out of warrantee on 01.10.2021.
2. The navigation card only contains the road maps. In fact the dealer is locking the card for two years, where after the customers are forced to purchase the updates. This is against the rights of the customers. It should be the prerogative of the customer whether or not he wants to purchase the updates. If not, then the original facility for which the customer has paid must continue without updates
This episode has been noted with great dissatisfaction by all and sundry. Anybody who comes to know of it says that Honda was not like this in past. We were having a very high image of Honda but now we are all highly DISSATISFIED. I AM WRITING THIS MAIL TO YOU BECAUSE YOUR LOCAL DEALER AND ALSO THE HELPLINE INDIA COULD NOT RESOLVE THE ISSUE. I AM CONFIDENT YOU WILL DEFINITELY COME OUT AND EXTEND NECESSARY HELP TO US. THANKS.
DR. MILIND SHRIVASTAVA
MOB. [protected]