Hope Entrepreneurs — hope student package

It's been over 6 months i haven't got any login id or password i paid 5000+900 to one of these companies member now i am not getting any refund nor i'm getting my login id or password i complained in this company and now they are just not taking my calls i'd like to file a serious complaint about this company it's been over 6 months and still they are telling me to wait i can't find a solution for the problem neither my upline is taking any response neither the company if i can get a refund i will be so helpful