[Resolved]  Hopscotch.in — initiated a return request but no one came for pickup

Address:

Pune, Maharashtra, 411045

I placed two orders on hopscotch considering the low cost and great design. Later when i received 1st product on 17th i was set aback by the quality received. I immediately placed a return request which was accepted and got a mail for pickup. Contact of delivery guy[protected]
I called him about 7-10 times he didn't pick up the call.
I waited for another day then contacted support. They said that the pickup cannot be done since i was not reachable.
I was very much reachable for the entire day, didn't go anywhere beacuse of the return.
This is my second experience with the courier company who never come for pickup.

Still the customer care noted my complaint and said that another pick up will be done by monday itself.
It's been 3 days now and i have been constantly contacting them via support but there is no response from their end.
The return period is 15 days and no return cancellation or option is shown on their site now.
They are just an amateur establishment trying to fool around with people.
Kindly get in touch with them before the return period expires.