HopScotch.in Complaints & Reviews

I haven't received my refund yet, in website it showing dat refund is initiated but i didn't receive it yet, it's been almost 2 months now, my order numbers are
Order number 1:[protected]
Order number 2:[protected]
Order number 3:[protected]
In app showing that refund is initiated but didn't get any money

I ordered lots of things from your application but for this time I have faced alott of problem to connect with you as your customer support is not available. It’s been more than 15 days to continuously calling or emailing you but no response came from your end. My registered number is +[protected] and email id is [protected]@gmail.com
I request you to please help me with the return and refund my amount it is approximately 45K

I ordered lots of things from hopscotch application but for this time I have faced alott of problem to connect with you as your customer support is not available. It’s been more than 15 days to continuously calling or emailing you but no response came from your end. My registered number is +[protected] and email id is [protected]@gmail.com
I request you to please help me with the return and refund my amount it is approximately 45K

Order number[protected]

Order id[protected]
Amount - 1589
On the date of product received and after unboxing, i found wrong different baby dress so i immediately call to customer care but they told me to send images on emailid after that process and waited for 3 days i recall them and told them that no one has came to recieve product yet so they told me that this is non-hopscotch product so no return will happen, then i told him that i want to talk with senior person then they told me to wait 1 hour but then after also no call came so i again call them and told whole issue, so their customer care is calling me fraud, he is telling me that all your multiple account are on investigation and our team will work in it and will call you on monday and blah blah … Its totally scam by giving false reason, first they send wrong product now they decline to send money, why will customer care will accept wrong product, they are telling they have cctv footage, if yes send me on my mail id, i want my refund take this as legal notice or else i will file FIR about delivery boy and your app too

Please activate my account

Without any prior notice or warning, Hopscotch deactivated my account. Once I raised the query to their customer care, they mentioned that I returned wrong product...

I have not placed any order for the last two months..So how can I sent wrong product after two month...

Didn't provide right information you are making false allegations on me. U can send me product picture...first I confirm whether i mistake it or not...Because I don't know which product I sent you wrong... because I unable to open my account...If I have sent you the wrong product, I will check and let you know and if I have the product, I will send it to you.

The delivery boy first checked the product and then took it. you are making false allegations. You also investigate and check delivery and pick up boy also...I have not sent any such order wrongly I have a lot of balance in my Hopscotch wallet. I want back...

I ordered boys orange shirt from hopscotch, order number[protected], price Rs 659, order date 12/09/23, delivery date 18/09/23, but hopscotch delivered the wrong product, but hopscotch tried to approve the refund. After suspending my refund, which hopscotch did very badly with me It was a big fraud, I have lodged a complaint with National Consumer Grievance whose complaint number is 4948951 and I am sending a legal notice from the District Consumer Court. Hopscotch has committed a big fraud.

Without providing the answers for my questions. What basis you have closed my case?

Again I'm raising here,

Is there any limitation for returning the order? Is it mentioned or shown on the website for customer to see before ordering?

If not, what basis you have suspended our account?

If you are not a cheating company, answer for my above question here. Don't simply say that resolved the issues via email.

As of today my account is not activated. But in my previous complaint, they replied that its activated.

Really this company is playing with consumer rights and deliberately violating the service providing manners.

Without any prior notice or warning, Hopscotch deactivated my account. Once I raised the query to their customer care, they mentioned that no. of return is high from my account.

However, there is no rule or advisory on the website for the maximum number of returns allowed. Without declaring any restrictions or warning message provided, how customers be aware of the restrictions?

On what basis, they can deactivate the account without prior notice/warning? Isn't a breach of consumer rights?

I am regular customer of hopscotch with I'd [protected]@yahoo.com...since two days conpany deactivate my account without informing me...a huge amount deposited in hopscotch wallet... without returning my amount company deactivated my account...I want my money back...I have received 2 no of product...and want to raise return request...but due to deactivation of account...I am helpless... please help me.

I had Ordered Shoes for my kids 3years and 9years old in HopScotch. I was at office and my mom had collected one of the package from the delivery boy. When i had returned from office and found the box was empty. I immediately registered a complaint with HopScotch CaseId[protected]:Order Delivery : I haven't received following item(s[protected]. After explaining the situation there were no support from the customer care. Instead they were doubting on me. This was my worst experience i have ever faced with any of the online merchants. I was already upset because the product was missing and i have my kid's birthday in the coming week. On top of that HopScotch had treated me has thief. is this how you value the customers

Hi Team,

I didnt receive the order as the contact number given was incorrect, Please let me know what should be my next step ?

Order Number :[protected]

I ordered my order and the total amount was showing 842 rupees but when our order arrived he told us to give 1662 rupees and when we told him and showed him that it's just 842 rupees he showed us the parcel on which the amount was written 1662 rupees and said maybe they have given a wrong parcel and said he can't do anything and has to cancel it. But we still want that order. Helppppp!

Dear Team,

I have placed an order on 27th of April. My expected delivery date was on 29th of April. However I have just received an sms stating that my order has been delivered but I have not received my product yet. I have already done the payment (prepaid payment). I am really worried about this as I have never experienced anything like this.

I kindly request you to check with the courier department as I tried reaching out the number it is not reachable.

Following are the details
Courier Name : Shadowfax
Tracking Number : SF[protected]HO
Order Number :[protected]

Thanks & Regards
Jyoti Mourya

Fraud my money.returned my product and refund not credited.totally fraud company

Order no:[protected], I have bought 3 dress but I got totally different product and when I take parcel I have open packet front of courier boy with video.when I saw wrong product received I have raise return request.next day pick up the product and I got refund processing message but 3 days complete I didn't receive money.i have call customer care and ask for refund .but customer care executive talk to me very rudely and told me we have block ur refund because we didn't receive correct product.i have request him sir I got wrong product and I have proof but he didn't want to talk and deny fir refund.i told him give me my product back .but he deny.now tell me what is my fault.my 6005 rs cheat and product also cheat.they didn't give my product or money.cheat company.actually china company always cheat indian.please help me

I ordered a product in hopscotch with online upi transaction. received the product but didn't liked it. so requested to return the product. product has been picked up but still didn't receive the refund. 40days completed but I haven't received my money.. I raised a complaint in hopscotch customer service but no use ..

Order Number[protected]

Placed an order on 10th Nov for a birthday event. Though it was picked up by courier partner on 11th it was not delivered on 26th Nov. As the product was substandard, I placed a return request on same day. But it was not picked for next couple of days. I called customer care on 28th Nov as well as 30th Nov. Each time I have been told they will reassign the courier partner but nothing happened. On 3rd Nov, I called the customer service again and this time too was getting the same response. I asked him to check previous records on whether the courier partner was reassigned for which he said he will not be able to see it. From this you can understand these guys are running a scam. Now I dont think like I will get the refund. Better alert your family and friends to avoid them at any cost. I have already alerted my community (more than 700 families) about this incident. Protect people from such pathetic business people who doesn't even know that they are living a pathetic life by sucking out the hard earned money of others.