Hopscotch.in — Product not delivered

Address:	Mumbai City, Maharashtra, 400 025
Website:	www.hopscotch.in

I have ordered a product from hopscotch.in with order id [protected] Placed on 26 Nov, 2015, the product was supposed to be delivered by 02 Dec, 2015. Till date 25 jan i havent received the product and i was contacting customer care people from 10th dec 2015 and every time they used say due flood your product got damaged, we will check and deliver the product or refund . Till now i havent received neither my product nor refund.