Hopscotch.in — want to return the product

Address:

Lower Chelidanga, Huchuk Para, Burdwan, West Bengal, 713304

Order no.:[protected]
I have purchased 2 product i. E. Leaves print sleeveless fuchsia dress and bunny bow hair band - grey & pink from past one week i am trying to return the product, but i am unable to return reason is the hair band was torn and the dress is small not the size that was order, there was no tag in the dress highlighting the product or the brand name nor the price. Hopscotch website does not allow me to return the product because there is no option for return. Someone from hopscotch called me to take the return request. The agent took the return request for both the items but selected return only for one item. Second call from hopscotch assuring that both the product will be in return procedure and will be collected. The courier guy came at my door step to collect the return item but only for one product. Now someone can tell me what is going on why cant i return both the items. Why you guys are delaying and exhausting the 15 days return policy period.