Hostgator India — regarding vps hosting - not giving refund

Address:

380061

Hi,

I purchased hosting on 22nd nov 2018 and they didn't sent me server information. I contacted their live chat person and they said you can cancel order and refund will be processed.

I cancelled it but they called me to ask reason. I said i didnt receive server information so kindly cancel it and i will purchase from other hosting company. They insist to stay with them and they will send the server information in 60 minutes. I said no, process the refund.

After 15-20 minutes, i got another call and surprisingly she said, we sent the server information on same day so we can not cancel the order. I checked inbox spam and trash. They didn't sent me information at all. And still they didn't sent till date.

They have a 45 days money back guarantee and now they are decline to give refund and trying to pass the 45 days. I contacted them many times but now they are not responding.

Kindly help as it is big amount for me and i need refund as per their policy. I do not want their hosting plan now.

Thanks in advance.