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Hotels.com Customer Care Contacts

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Last updated Jan 24, 2023
Complaints
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Customer Service Contacts

Hotels.com Phone Numbers

Toll free
1860 500 4141
4
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Phone
+91 12 4487 3878
6
0

Hotels.com Website

Hotels.com Head Office Address

5400 LBJ Freeway, Suite 500
Dallas
United States
TX75240

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Hotels.com Company Representatives

Hotels.com Overview

Latest complaint Request Refund of Full Amount has been filed on 24/01/2023. Hotels.com ranks as the #61 most complained about among Travel & Vacations.

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Leave your complaints, comments, reviews and experiences regarding on our website and work with their customer service team to find a resolution.

Recent Hotels.com reviews & complaints(24)

S
suraj1123
from Bengaluru, Karnataka
Jan 24, 2023
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Hotels.com Customer Care
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Hotels.com — Request Refund of Full Amount

On 21st of Dec. we tried booking a hotel in Goa (Sea View Goa, Canacona), at 11:42 we received otp from ICICI Bank Credit Card, punched in the OTP but page became unresponsive. No intimation was received from either Bank or Hotel.com website (no sms and mails). In addition to this our booking was not available on Hotel.com site at that time. Since no information was received we booked another hotel via Oyo rooms. After one month when i received...
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HunzaNexusGrace
Sep 7, 2022
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Hotels.com Customer Care
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Hotels.com — Fake registration of our resort

Address:Zero Point Duiker, Altit, Hunza, Gilgit Baltistan, Pakistan

Hello hotels.com. There is a fake registration of our property Hunza Nexus Grace Resort and Hotel Altit, Hunza on your website hotels.com. We do not have access to the account. That account is showing much higer prices than we offered. It’s showing around 23000pkr to 25000pkr prices per night. Our actual prices are 12500pkr. Please help us to get the access to that account or please remove that account. It effect our business....
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hazalnaz
Sep 1, 2022
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Hotels.com — Not accepted by the hotel

Website:Hotels.com

We booked a room from hotels.com and hotel canceled our stay because not having an agreement eith the hotels.com anymore . We were not accepted by hotel and had to stay somewhere else . Now the hotels.com not giving us any refund...
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