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Hotels.com Complaints & Reviews

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Updated: Jan 24, 2023

Complaints 24

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24

It is disappointing 😔 Hotels.com has not been very active in resolving complaints. This lack of response can hurt the overall customer experience and the company's reputation. We suggest that Hotels.com address these customer issues as soon as possible.

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Hotels.com reviews & complaints(24)

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On 21st of Dec. we tried booking a hotel in Goa (Sea View Goa, Canacona), at 11:42 we received otp from ICICI Bank Credit Card, punched in the OTP but page became unresponsive. No intimation was received from either Bank or Hotel.com website (no sms and mails). In addition to this our booking was not available on Hotel.com site at that time. Since no information was received we booked another hotel via Oyo rooms. After one month when i received...

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Address: Zero Point Duiker, Altit, Hunza, Gilgit Baltistan, Pakistan

Hello hotels.com. There is a fake registration of our property Hunza Nexus Grace Resort and Hotel Altit, Hunza on your website hotels.com. We do not have access to the account. That account is showing much higer prices than we offered. It’s showing around 23000pkr to 25000pkr prices per night. Our actual prices are 12500pkr. Please help us to get the access to that account or please remove that account. It effect our business....

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Website: Hotels.com

We booked a room from hotels.com and hotel canceled our stay because not having an agreement eith the hotels.com anymore . We were not accepted by hotel and had to stay somewhere else . Now the hotels.com not giving us any refund...

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Address: Grand Bastin , Folkestone

I made a booking for the 15th July 22, for the Grand Burstin Hotel, Folkestone. I arrived at 21.00 due to traffic and was looking forward to parking my car and booking in quickly. The first problemi faced was this Hugh carpark was chock a block with cars, contractor vans, I tried all over and down under the car park but was faced with lots of angry car owners trying to reverse out as they also couldn't find the free parking which was available...

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Address: mumbai

Hi Sir/Madam

Namaste & Greetings of the day from Travel Squad Holidays!!!
My name is Sanket Gharat and i am a registered Travel agent at Fab hotels from October 2020 I did a lot of bookings since then and I was informed that my commission would be transferred to my account directly end of the month but didn't receive the same.
After that my Account manager Mr Som Purohit left Fab hotels and everything went on...

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We booked today two rooms at hotel gohar in Dalhousie but when we reached there hotel manager said we have no rooms availability. All the rooms are book. Hotel. Com site are booking rooms without our permission. We paid rs. 4480 for two rooms to you by debit card so kindly refund my amount. Please give me update regarding the same....

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After booking confirmation from your company hotel is denying to accept my booking. Hotel is saying that we have never tied with hotels.com.

I have called 11 times with your customer care and no one have provided me any solution.

It's totally fraud and harrasment case from your company to me.

Now I am complaining a legal and court case of fraud and harrasment case against your company....

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Address: Kazi kothi namchi south sikkim

I had order hp ink tank 319 cartridge but I got another cartridge that is not in my use so I want to return this cartridge what is the process to return please tell me

Thanking you
Jiban darji...

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Dear Sir/Madam,

This is with reference to our 9 nights Hotel booking made through Hotels.com with Hotel Villa De Orange, Goa bearing confirmation number[protected] checkin in on December 23, 2021 and check out on January 01, 2022 and reference to our telecom bearing case No. 96859061.

During our stay, we encountered a number o[censored]nsatisfactory service levels that I think you should know of and hopefully do...

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Address: The Ashoka hotel,Dubson lane,howrah

The Ashoka hotel on howrah, dubson lane. Hotel staffs and rooms are very cheap and toilets are dirty. We checked two rooms and both were extremely dirty and then staff on phone started demanding more money to provide us clean room and bathroom. There were flies all over the room and on toilet pots sitting everywhere. No hygiene and cleanliness in times of covid 19, no precautions and masks.
This hotel should be unlisted from makemytrip.They...

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I reserved a room in a hotel in İstanbul for a night and paid but after a while the hotel called me and said that they don't have availability, although it seemed vacant in hotels.com... So I tried to cancel my booking but couldn't succeed. I wrote to hotels.com and informed them about the situation. They seemed to do something but at the end they wrote to me that they could do nothing about this... Such an irresponsibility is not something...

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We have booked room on the date[protected] and your booking confirmation number is[protected]. While we went to check in the room the hotel was locked and the next day morning we went to check in again the hotel management replied us that all room was sold out and there wasn't our name in bookings.We are very disappointed with this service and we were hung dry in the middle of the night .So take necessary actions and refund our booking...

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Address: Lucknow

I had paid for 2 days and the hoteliers had made me cancel and asked for his refund, but the refund has not come yet and now he is refusing. What should I do

please help me?...

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Address: 124/90 earikollai athikuppam odugathur Vellore district tamilnadu632103

Website: Nithesh City hotel private limited

I"m Chinna I got one messages I have won 1.70 crore my what's app number [protected] do let me know...

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Address: 021225

Hello,

I have a booking confirmation at Smile Patagonia Hostel - Adults Only from 18 to 24 of January . Hotels.com confirmation number:[protected]. The booking was made from the email address: [protected]@oxigentour.ro. The same address I am sending you an email right now.
Total amount: $1, 152.00

As you can see from the attached pictures, the hotels does not look like the photos from the internet or on...

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Address: FLAT NO-501 BUILDING NO-A7, KUMAR PRIMAVERA WADGAONSHERI, NEAR SAINATH NAGAR, Pune, Maharashtra, 411014

I booked the room by using their platform of hotels.com, money got deducted but i did not recd any confirmation, later they denied that they haven't recd my funds.

Then i followed up a lot and send the bank statement in which it was reflecting that money has been recd by their organisation.

Finally that they agreed that they have recd my funds but not ready to refund mentioning that you have used the services...

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Address: B/8 103/04, Thakur Complex, Dadra and Nagar Haveli, Dadra and Nagar Haveli, 396230

I have book room for my family thru hotel.com. Get written confirmation from hotel.com but last moment nominated hotel was not providing any responce saying that they have not received any confirmation. I suffer a lot becouse of this after that several mails & phone calls send to hotel.com not getting any proper responce. I have all call recording & mails with me....

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Address: Panchkula, Haryana, 134112

Website: www.KLGhotels.com

Substrandrad food was served in a marriage function having stones in rice and other dishes like dal, paneer was saur, other dishes was smelling sour and also no bill was given to the person who paid for the marriage bill.
When asked to give bill of function they started fighting with the party and started abusing them. Waiters brought knifes from the kitchen and started threatning the marriage party and misbehaving with the father...

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Address: 400709

Website: www.hotels.com

On the outset, I would like to bring to your notice the horrendous experience I had with a recent hotel booking made from your website.

The booking details are as follows:
Booking made : 3rd August 2016.
Booking Confirmation No. :[protected], Colmar Beach Resort, Goa. Check-in 3st, Dec 2016 / Check-out 1st Jan, 2017.

I drove down from Mumbai to Goa (about 600 KMS). Upon reaching the property...

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Website: www.hotels.com

I have booked a room in Hotel Palacio de Goa under the "FREE CANCELLATION" scheme via hotels.com. confirmation number:[protected]. But when I wish to cancel it, they are asking 50% deduction from credit card. It is almost like forcing to pay at gunpoint. Please go through the chat happened between me and hotels.com. I need an immediate action from hotels.com and cancellation of the booking without any deduction, as they have promised in...

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