HotelTravel.com — hotel room downgrade

barood

from Kolkata, West Bengal

Address:

Kamrup Metropolitan, Assam

Hi, I had recently booked a room from HotelTravel.com as you can see from the photographic evidence attached below. However after i reached the hotel, the hotel down graded me from the presidential suite i had booked to a triple bedded room( when there are only the two o[censored]s). I believe i have been cheated and demand a just refund of my money and also a payment for the unnecessary harassment i am going through. Regards, Barudangsha Basumatari

+1 photos

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HotelTravel.com customer support has been notified about the posted complaint.

Comments

HotelTravel.com Customer Care

Verified Support

Dear Barudangsha Basumatari,

Greetings from HotelTravel.com.

We would like to sincerely apologize for the room downgrade you experienced upon arrival to your hotel. We understand the inconvenience and frustration this can cause, and take very seriously the hotel's actions in downgrading your room type.

We are currently investigating the situation with the hotel and our business partner. We thank you for your patience while we complete our investigation and once the investigation is complete, we will be in contact with you via email with an update.

Once again, we sincerely apologize for the room downgrade and inconvenience caused.

Best regards,

The HotelTravel.com Team

123nandish

from Bengaluru, Karnataka

Sir please help me from this guy he using vulgar language and abusing me sexually name sudhakar [protected] and my number is [protected]

Prem Bits

from Panaji, Goa

Hi this Prem any one Can one can be help I can give Rs. 20000 for account open but cant be open my account because Icic bank tack 20000 and bank staff no body can pick my call
Request No.[protected] New account