Hotstar — unauthorized payment

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi,

I have my account on hotstar. The details of the account are-
Name: ankur sharma
Email: engg. Ankur.[protected]@gmail.com

I had recently purchased hotstar premium one year subscription for this account on 21st february'19.

Before that for the past 2 months my account was being deducted of rs.200 for using the services of the hotstar premium account. However, i wanted to switch to 1 year subscription plan, and purchased the same on 21st feb., as also mentioned above.

However, rs. 200 is still being deducted from my account (Recently deducted today morning-28/02). I am also unable to view my details using the 'my account' option, wherein it is not showing my transaction history, which is why i am unable to cancel the 200rs deduction.

Your customer care number is also not available at any point of time.

I am attaching below the screenshot from the account wherein you will be able to see that i have 1 year subscription with the next billing cycle due in feb'2020. Also attached is a screenshot of today's message received from my bank for the deduction of rs 200 towards hotstar.

Please get this resolved asap. For any queries you can contact me on any of the following email ids:

Akankshamarwah.[protected]@gmail.com
Engg. Ankur.[protected]@gmail.com

Akanksha marwah