[Resolved] Housejoy.in — laptop servicing | |||||
I am writing today to complain of the poor service i received from housejoy.in on 25th of october. On the previous day i booked housejoy since my laptop's hinge was broken and i was visited by a representative (Read 16 years old boy) to pick up my laptop. Apparently he took my laptop and told me that delivery will be on very next day. So on 25th october that boy came with my laptop and when i receive it, it was extremely shocking. Hinge was anyhow repaired but it was so loose that i couldn't keep the laptop in a stable condition and also my laptop's two screws were missing. So i refused to receive the laptop and told him to fix it properly then i would take this. I called the guy who repaired the laptop, he told me that everything is fine in your laptop, then i called housejoy customer service number but there was no response. And some chaos occurred between me and that delivery boy and finally i had to accept the laptop. But actual fraud was yet to come. When i asked for bill, delivery boy said there is no bill assigned, you have to pay 1250 rupees for the service. Then again i called that service expert to assign a bill and told him, i'm paying just 900 only. He generated an instant bill of 1250 rupees and sent me on whtsapp. Seriously!!! Is this a housejoy service??? Even previously i took housejoy service two times but this was the worst ever. — i am providing that service engineer's detail — Job id[protected] Repair expert name - abdul azeem Contact no-[protected] Thank you housjoy.in for not making me return to your service again. Was this information helpful? | |||||
Dec 30, 2017 Complaint marked as Resolved HouseJoy.in customer support has been notified about the posted complaint. Verified Support Nov 24, 2017 HouseJoy.in Customer Care's response Hi, Thank you for contacting HouseJoy. We are sorry to hear about the trouble here and I will be happy to look into this for you. We have already escalated this to our operation and escalation team. And we have every desire to address your concern and provide the best solution available to resolve your issue as soon as possible. We will be contacting you shortly to regaining your confidence in our company. In addition, we will further evaluate how we can prevent these problems occurring in the future. We highly appreciate your feedback as it will assist in becoming better at what we do. It's goal to retain you as a satisfied customer and we hope to serve you again in the future. You can reach us on[protected] AM to 8 PM or email us at [protected]@housejoy.in For any complaint or enquiry. Thank you Housejoy CS Team, | |||||
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