Housejoy.in — Pathetic service and response

Hired a carpenter service to fix locks and bolts . Not good standard work . The bolts came out within an hour . Called the customer care and they are equally irresponsible. Promised to call back within 10 minutes. Never called back . Called agin after 2 hours and get some more promises . Spoke the floor supervisor as well but he did also sound like such lapses in service and response does not bother him much .
They have collected the charges in full and don’t know if the job will be completed at all or not .
Bad decision to go to them . Charges are 3 times higher than local carpenters but decided to hire them with an expectation of professional work but must say, the whole experience is absolutely pathetic and won’t go back to them again . What bothers more is not the level of work but the apathy of the customer service executives, including the seniors . I will AVOID in future .