We had called a technician 4 months back as we had some issues with our refrigerator as it was not cooling, the technician came charged me 1585 and replaced a part which he said would be under a 6 months warranty, apparently to get the same i had to speak to mr bharath from customer care who acted like he owned the company and was very very rude however after a lot of followup he emailed the warranty, now the same refrigerator started giving us the same issue we called housejoy and they arranged for the same technician to visit my apartment he replaced the default part which is under warranty and before he could do so i asked him what is the total cost he said since it is under warranty i would need to pay him service charges which is 300 rupees once he completed the work he gave me a bill for 1800 when i questioned him he said my area is not under his network and he had no money for fuel my neighbour was sitting with me and she said that if you dont have money for pertrol you should talk to company and he then started shouting i paid him 500 and told him will talk tot he company as the part replaced was still under warranty, he kept on sending messages with his personal account number asked me to deposit cash, the next day when i explained this to housejoy they said they will look into it and call me back at 7.30 i get a call from mr bharath he is the same guy who just knows to be rude to customers he called me and said if i dont clear the dues he will send me legal notices to which i said please do send me legal notices the same night the technician called me and said he will come the preceding day as he had to pay fees he came took the balance and the same was informed to housejoy today i get the call and to my surprise they accuse me of not making payment and the sr operations manager always says i know you have not paid and make sure the payment is made.
I fail to understand are they running a service industry or have they hired goons to threaten customers. This kind of behavior is not accepted and i need an apology Was this information helpful? | 
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