Hp Gas — new lpg registration

I have registered for the new lpg connection with hp gas on 29aug2020. But not yet received the cylinder till now.
When i call the representative, they keep on registering the complaint and resolution made like "i need to reach the gas dealer with photo and other address proof"

When i reach the dealer, they were saying "no notification recevied". I have raised the complaint to hp gas again. But same response "need to reach the gas dealer with photo and other address proof"

The below were the list of complaint number raised from my end.
1. Cas-396906-w7y9x7
2. Cas-402241-v9l8h7.
3. Cas-402470-d7h9z9.

The complaint status site is https://crminterface.hpcl.co.in/CRMInterface/trackfeedback.aspx

But every time the same response. I need my refund back from the hpgas on new lpg registeration.