Hp Gas — Non-response of HPCL: and its distributor

Address:

Balangir, Kosala

This has reference to my Complaint (Reference No.14164013 dated 14/01/2015) regarding non-supply of Refilled Gas even though the subsidy has been credited to my account. Copy of my complaint lodged and subsequent complaints thereon are submitted below. "Gas booked through IVR on 29.12.2014 and 01.01.2015 vide booking No. 228302 automatically cancelled . Again Booking made through IVR vide Booking No.500075 . Subsidised Cash memo No.126534, dt.10.01.2015 issued as intimated through SMS. On contact the dealer said to deliver the same refilled cylinder on 14.01.15. Delivery shown in Refill Booking history.But physically Gas not supplied at my residence. Though the other dealer i.e.BK Gas is supplying regularly on IVR booking orders, why the same is not adopted by my dealer ? The Dealer may be intimated to supply the cylinder to-day by evening failing which I shall resort to lodge complaint in Consumer Court under intimation to Petroleum Ministry. Regards." Action History MOHAPATRA SANTOSH KUMAR[protected]/01/2015 12:25 PM Please contact Area Sales Manager Mr. Sonam Gyamtso on his Mob-[protected] PRADIPTA KUMAR NANDA - 16/01/2015 05:02 PM I have already intimated that despite contact over Area Sales Manager Mr. Sonam Gyamtso on his Mob-[protected] four times on 16.01.2015, he did not respond.I have also enquired about who to contact next. Though subsidy credited to my account, refilled gas cylinder has not been supplied to me till date but shown " delivered" in my refill booking history. Since last 4 to 5 times I have brought all such mischieves to the notice of HPCL. But in vain. With all such messages, copy of SMS sent to me regarding order, cash memo, DBTL and such feed backs and complaints, I am going to file Case in the Counsumer Court by next Monday against the distributor, Area Sales Manager & HPCL. Before that one earenest request that my Consumer No. may be transferred to M/s. BK Gas Agencies, Balangir who has earned fame to supply gas whenever refill booking is placed on line or IVR or in any manner. I assure that from next year I will spare subsidy for 5 refilling if 7 refills are supplied to me timely. But I think HPCL has no time to hear anything from a consumer like me.I await for any response till Sunday, before I file Consumer Case and this may be taken as a notice." I bring it to your kind notice to appraise what is happening at the lower levels. The distributors harasses and the Area Sales Manager does not respond. Shall I hope any quick redressal as I am afraid that the ditrutor with the help of some higher levels has indolged in to harrasing me . Prior to this he has shown " delivered" without any physical delivery.I require one refilled Gas in about two months against my Consumer No.605374. But has been harrashed since last year and HPCL has never heard my request for portability change to the other distributor. Request early action, if available Regards