HTC — 1 month Delay in servicing of my HTC 500 still no response

Address:

Kolkata, West Bengal

I had submitted my phone for servicing on 17 March 2015 at Kolkata e-mall HTC service center, since there was some technical issue in relation to phone. The phone was not operating properly and was vibrating at the time of switch on with a blank screen. My cell phone is in warranty period. I have visited the center thrice after 17 March 15, every time, the reply from the service center executives were that it will take one more week. If this being the case, HTC service centers should provide the replacement for the cellphones. I am highly regretting for purchasing a HTC smartphone which has such a poor service quality.