HTC — 326g mobile handset

Address:	Khordha, Odisha
Website:	www.htc.com

Mobile getting hot unnecessary, even at the time o[censored]sed or not used. The contacts is getting vanished when it is getting hotter.

- Model - 326g Blue HTC Desire
- Date of purchased - 4th Sept 2015
- Invoice no - LMS/RI/15-16/6966
- Complain logged - 24th Sept 2015
- Case No - 15IND[protected]
- Discussed over Toll free number with[protected] Parag, Pranay, Bipasa & Sai

As Per Parag - Hardware problem, no antivirus is being installed with the Mobile handset from the manufacturer’s end. Whereas the Clean Master is an inbuilt antivirus present in the system. If it is not an inbuilt program, then your sales person (Md. Sadab) has sold me an old mobile set.

As per Pranay - Software problem - for which the number are getting vanished from the system during heating.

As per Bipasa - Visit to service center - the problem should not arise like as per the complaint, check at service center.

As per Sai - to keep the hand set at service center for one day for updating the system.

As per the service center person MR. Debashis & Mr. Mangaraj of TVS Electronics Ltd. - The mobile software need to be updated, this a standard heat upto 49% as per the HTC SOP or guideline, and you are using the internet mail frequently. Whereas I have updated the system software just before 2 days. I have been using HTC (Regularly) and other mobile since last 15 years. But no hand set or manufacturer has given such type of comments or conclusion.

Now I would like to understand:
- Whether there is any claws written in the warranty or user manual that the handset will get hot upto 49% during use?
- Whether the mobiles you are producing is just a plastic set carrying a LCD, which need to be updated of its software / hardware / system just after 15-20 days?
- Whether the Android smart phone is not made for the net / internet facilities?

Who will be responsible?
- If the mobile get blasted during using?
- My hand is itching during carrying the handset when it is hot.
- My ear is also getting heat at the time o[censored]sing of the phone, it may affected to the brain.

It’s a request please change the handset/replace it with other model of yours, I am ready to go for the higher version.