HTC 826 — Camera not working and battery getting drained too fast

Address:	Thane, Maharashtra, 421503
Website:	HTC

I had given my HTC 826 dual sim phone for camera not working and battery getting drained on 19th of Feb 2016

I was assured i will get my repaired cell phone within 8 days

But when there was no communication to me despite 10 days i called up 11th day they said they will escalate the same and will ensure i will receive call back within 48 hours.


Still all in vain i called up after 3 days and to shock of my life they told me they have received quotation for repair of my phone for Rs 17000 and team who was supposed to call me back had not called me and appologise for same

I dont understand how can they ask me to pay for phone which is in warranty by giving an excuse that there is liquid in phone may be it would had fell in water

i told them nothing of that sort had happened but they were not ready to listen now i can assume out of all this warranty is for name sake as they may be giving same excuse for all phone which would be coming for repair and would be exempting from services which they assure while selling phone

Now when i said i dont want to repair phone and want it back again not surprsing they said it will take more 10 days to give me my cell phone

HORRIBLE, PATHETIC, DISGUSTING experience with so called HTC..if this is what they give to customers then china made or low brand phone are not bad who too provide many features like this