HTC — About the worst service for repairing mobile

Address:

Chandigarh, Punjab, 160047

-Date of Incident : 29 Dec 15 - Service Center Number :[protected] -Detail : I submit my HTC mobile to Service Center at Chandigarh, Sec 47C for Repairing . My phone is physical damaged (LCD broken), Service Center commit me for repairing within one week, But still didn't get my mobile (dated as on 14 Jan2016). When I called to service Center to know my status, They always told will know status after 2 days, and when I fed up, then they told me to Call at Customer Care of HTC ([protected]). From 11 Jan16 to til today I am calling to customer care to know the status of my phone, First day they told, put your request to know status, Second day they raise question, quotation not approved by service center, Then on 13th I called to service center to know about the quotation, they told quotation approved from our side from the day you submit your mobile, And I signed to pay the amount 5225/- Service is delaying because parts are not dispatched from HTC . I called to customer care on the same day to inform about the quotation, they told will arrange call back from our team with in 24 hours, but more than 48 hrs, did not received any calls, No value for customers in the eye of HTC . Service center and customer care both making the customer fool and now I am totally fed up, feel mentally harassment. I am in IT sector and fully dependent on mobile to check mails, chats . -Now I want my phone back with repairing asap and also want compensation to harass my time, my mental stability . They must have to realize customer time and have to learn maintain customers. I attached images, please check