HTC — careless/delayed repairing , mental harassment

Address:

Jaipur, Rajasthan

i have an htc 820q dual sim handset(imei-[protected]) which i purchased in january this year ...its running in warranty.. i had a broken on 20/05/2015 screen and so i submitted the phone to the nearest htc service centre on the same day dated 20/5/2015...they promised me the returning of my device totally repaired last by 5th of june 2015 ..so i waited and there was no response on that day so i called up there customer care number and got a lousy response saying that they'll see to it and will let me know within 24hrs. still there was no reverting from there side ..since then ive been calling them filing complaints and requesting them to get my phone ready as quickly as possible...i even went there too check out the status of my phone and all they said was that it will take a month more as they dont have supplies ... i asked customer care to provide me with a stand by phone till then but still there is no response and its been 3 days since i asked ..im really frustrated over this useless brand but still i never loose my nerve while talking to them over the phone or in person...but now im done i would never suggest my group to buy an htc because the mental conditioning you receive..its not worth it ..i need my phone ..they are for our feasibility or our we for there's'.. and so i wish to file a complaint against them and i want some really strict action to be taken against them for the mental harassment and torture