HTC — cheated by HTC customer service at malad west

Anjalis11

from Chennai, Tamil Nadu

Address:

Mumbai City, Maharashtra

i had bought htc 620g on march 11th from ebay. it was a dual sim phone. one of my sim got stuck in the phone and i tried to remove it but the slot was damaged in the process which amounted to my warranty being void but it was still stuck inside so i decided to visit HTC service center in malad west. that was my worst mistake ever. i stepped in and described my issue to them to which they told me "your warranty is void since its a physical damage" to which i replied "i know but i just want my sim to be removed'' to which she agreed and went in. some minutes later they called me and gave my phone back. i switched it on but there was just a BLACK SCREEN and nothing else i could see. i told them the display issue to which they replied "Your warranty is void so it wont be covered under warranty" the question is how the hell it happened? my phone was working well few minutes ago and after getting my phone back all i could see is a black screen. and they tell me "we shouldnt have taken your phone for repair" moreover they told me they didnt disassemble my phone but the VOID sticker is missing on the phone which was already on the phone. isn't fraud? well the reputed HTC company has just to brag about their brand name! its disappointing to have been cheated on.

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Comments

Nimsum

from Pune, Maharashtra

Hello
my sim slot 2 was not working so i decided to visit service center and it was within the warranty period. In pimpri we dont have service center but a authorized dealer of htc before visiting this place i have confirm with htc helpdesk that is it a safe dealer because phone is one of the asset of our life they reply "YES" it is a safe being in assurance of htc i visited the authorised dealer they check my phone and told that it is damage and ultimate they told me it will cost Rs.1230/- and given me invoice in there dealership name, i was not so aware that i have to collect ticket number they told it will take 8 to 10 days and will repair after 17 day i dint receive any call i visited the place they told it is repair and pay but in my mind i was not satisfied because will htc will give me like this invoice from there i call htc help desk they told under my name there was no phone for the repair and no ticket number i was not having which they was asking ...again i went there asking them to give my ticket number they reply ur phone is repair take it when i told i want the ticket no. they reply wait for 10 min there 10 min took 4.30 hrs again i call the htc help desk they talk to the dealer and at last was told NOT to PAY any MONEY...i check my phone and i was not happy i again give the PHONE for the repair and collected my ticket number...At they end of the day i realise that all the customer are made FOOL under the brand name of htc ...this was not expected with htc ...ultimate ur dealer have done a fraud with the customers ...