HTC — Cheated by HTC Service center

Address:

Mumbai City, Maharashtra

Hello Team, I had submitted my device HTC816G to Akshya Service Center, Kalyan on 29th May 2015 with ref to Job No:BOM[protected] and Ticket No:15INA[protected]. I got call on 12th June that your device repaired and come to collect but just after 2 hours again got call that this is still having issues and need to forward again for repair and get new Job No:Job No:BOM[protected] and Ticket No:15INA[protected]. Yesterday(26th June), i called to Akshya Service Center regarding update then they told that there will be around 12000 repair cost due to liquid damage. I can assure you that there was not a single drop of water or moisture came in mobile phone because i was using this very carefully. This is not acceptable at any cost that they repaired in first attempt but liquid damage not detected and around after 1month they detected liquid damage. I am not going to accept this and would prefer to escalate to go to consumer forum, if dint get any positive response very quickly. Thanks, Shiv Soni [protected]