Really disappointed with the Service - HTC, you have proven to me that it’s "NOT" worth buying your products even though your products are mind blowing & Smart. I am writing this post in regards with my HTC desire 616, that I purchased 8 months back.
since the day i bought it never worked fine from 2 months..now being fed up. i showed it to a service centre in kamla nagar delhi...they checked the phone and told me the motherboard is faulty and we will replace it for free...now today in the morning a call came from htc service centre that there is moisture in motherboard and we wont get it fixed
i have never ever taken my phone near water or any liquid...its just a wrong business practice from htc...your engineer are trying this with all customers...
If this is the kinda service that you provide your customers, then I am sorry to say that you are losing A LOT of valuable customers and will keep losing them. I hope my message is LOUD & CLEAR!! I am going to the press soon and also going viral online with this issue. My work is being held up and I am losing a lot of money because of this issue. P.S. - My lawyer has asked me for a full compensation or a brand new replacement phone (Not refurbished) from HTC, since the TVS-E/HTC service team is trying only to save htc from changing the faulty motherboard
is this my fault that i purchased htc..without any mistake it broke down and you service team is telling a lie only to save motherboard...what about customer who has spent rs 16000/- for a useless phone? Was this information helpful? | 
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