HTC — Complain for customer service

Address:

Darjeeling, West Bengal

I Ankit Goyal a customer of you have given my HTC desire 816 for repair on 20th of January having ticket number (15INA[protected] to the service centre where I was said that it will be repaired in 12-15 working days and now its almost more than 20 days. I called to the toll free number several times and I was said that I will get my handset by 5th of February but I didn't got and I called the service executives again the next day and again I was Said that my handset has been dispatched from there, and still I did not receive the set. Then again today I called the service executives department and now they are not giving me any information and also not transferring my call to the manager or any other higher authority who can solve my issue. I was very Happy being a customer of HTC but this time I am completely dissatisfied with the customer service. Now I think I dont need the handset instead give me a credit note for my cell so that I can purchase any other handset with better customer support. I hope my problem can be solved in here as it cannot be solved in the toll free number. Thank you Ankit Goyal Contact no. [protected], [protected]