HTC — Complaint against htc customer care executive "sharan"

Address:	Bangalore, Karnataka, 560103
Website:	www.htc.com/in/support

I called up[protected] today morning @ 11:50am to get the status of phone repair.
The person named “Sharan” talked very rudely and declined to answer my query.
Complaint:
1. I asked him the status of my repair. To this he said I have to go to service center personally and get the status, he cannot provide that.
2. I asked him what all repair activities were performed, to this he said only 2 points and on asking more, he said to go to service center personally and get the information.
3. I asked him to transfer the call to some senior executive because I want to escalate this call and your behavior, he said he will not transfer this call.
4. I asked the mail ID to which I can write a complaint on his behavior, to this also he refused.
5. Finally I asked him his full name because I want to complaint, then he said he cannot reveal his full name.
6. The service center number( Marathalli, Bangalore[protected] mentioned on job card also doesnot exist.

I would request to listen to the call recording and take some serious action against such executive.