HTC — Complaint against Manufacturing Defect of HTC One Dual Sim Since 09.02.2015

Address:

New Delhi, Delhi

There is camera malfunction in my HTC ONE DUAL SIM handset. When we click picture of black color its reflects as pink color. After recognizing the defect I have submitted my handset to HTC service center (KDM Marketing Pvt. Ltd., Sec-4, Dwarka N.D-110034) on 09.02.2015 but the problem is still unresolved. I have submitted my handset to HTC Service center Thrice. Each time they said that you have to resubmit it and the problem will be resolved but it remained same. My handset is under warranty. Till today the handset is lying with them and its ticket no. is 15INA[protected]. For past two and a half month my mobile is under repair. I have called HTC Customer care center n times to know the status of my phone but after waiting for half an hour they receive my call & there is senior person named NILESH, He is the guy who keep on telling that I receive my handset soon for the last 13 days. Then he assured me that I will receive my handset on 13.04.2015 but today is 15.04.2015 still I have not received my handset. They knows that this is manufacturing defect is this handset that’s why they are lingering this issue since long. After purchasing a handset worth Rs.35, 000/- I cannot bear such type of non-sense and if i will not get my handset properly repaired or Replaced i am going to take legal action against you. Pls take it as notice for legal action.