HTC — complaint for non cooperation in regard of malfunctioning mobile htc

Address:

Wardha, Maharashtra

It is to be noted that I Meenu Yadav perchased a HTC handset(htc desire 620g dual sim IMEI1-[protected] AND IMEI2-[protected]) on 03/02/2015 from local sellar with all billing cleared but it stopped functioning on 22/03/2015(within one and a half month). we contected the local seller(Ashirwad mobile world, Wardha) who told us that we should contact Nagpur customer care. Also he made us talk to somebody named Mr Mangesh from your sales division in the area who gave a very derogatory response. He even denied any knowledge about the terms and conditions of the limited period warranty provided by your company. We were also provided with the number of Mr. Pravin someone from your nagpur customer care centre, who straightforward told us if you want to get your mobile replaced go the company itself and ask them. From all the above you must have understood how frustrating and bad the experience was for us dealing with what we thought at time of purchase to be a customer friendly company of HTC. At the time of purchase we were assured that we would be provide with quality service (if you have any problem you with your handset come straight to us we willl solve your problem was the exact promise from your side), but the kind of service we got from your side(let me be honest) was the worst for us till now.Imagine a cell phone worth Rs 16465/- going haywire within 1 and a half month. It might be a very small figure for a big company like you but it is a very big amount for customers like us. After so much of dissapointment as our second last option we are contacting you and sincerely hope to have a reply from your end soon. I desperately hope that the response from your side won't be anything like the ones we got from all your allies and subordinates. Regards