HTC — Complaint Not resolved within 41 days

Address:	Gurgaon, Haryana, 122002
Website:	www.htc.com

MY TICKET NO. - 16IND[protected]
It has been 41 days but my complaint is still pending. You know I can bet one thing that even a Chinese company can give a better service then you people . What the hell your timeline to solve a complaint is 48 hours that means two days but still after 41 days my complaint is not resolved. I have called you people more than 10 times but all the times I have got an update that please call us after 48 hours . What is this? I think there is a sort of defect in your minds. I appreciate that my device has been replaced but by replacing my device you have created more problems for me as this device has also the same power button problem and I am not able to submit it in the service centre as the service centre people are not able to file a ticket as the error is coming defective swap. So please resolve my Complaint on urgent basis as it has been already 41 days & I am waiting for a reply.