HTC — Complaint on the terrible standards of both HTC phones & its service center!!

Address:

New Delhi, Delhi

To, Manager, HTC India Pvt Ltd New Delhi. Sub: Complaint on the terrible standards of both HTC phones & its service center Hello, Wish to bring to your notice that I had purchased HTC One Mini for Rs.27, 500/- (Twenty Seven Thousand Five Hundred Only, IMEI [protected]) on 6th March, 2014. Would further like to inform you that after one month o[censored]sage only, some technical issues started like heating, not charging, auto switch off and switch on etc. I visited HTC service center (Ansal Plaza) complaining about my issues in the month of April and then again in the month of July 2014. I had even asked for a replacement. Executives (whom you like to call engineer for whatsoever reasons) over there explained that sometimes in new Phone such problems exist, but after sometime it will be automatically resolved (I still wonder if HTC produces some Super Phones which have super power to mend itself), he also said that there might be applications running at the background which tends to heat up the set. True, I bought their reasoning that time because it was my first Android and I was not too sure if that is how an Android behaves (I used Blackberry and believe you me, it was cheaper and a fantastic phone and lasted for 5 long years). The problems continued (continued would be an understatement)even aggravated. I visited service Centre continuously for two more times in the month of April & July and thankfully my issues were addressed atleast on the documents/papers. Meanwhile when I was travelling (which is a major part of my job profile) I had innumerable issues like Headphones did not detect, Auto rotate of my screen at 360 degrees, phone switching on and off by itself and this went on for the whole night till the battery drained off (atleast thrice), many a times the phone even gave up charging and many more which I could not do anything about as I was in some other state without the required bills of the phone and had I bought a phone, I am darn sure that my bill would have not been reimbursed by HTC. It’s very sad to inform that this issue prevailed so long that my One year warranty has elapsed and now again when I had similar issues and I took the same step of visiting your Worshipped (read good for nothing) Service Centre! I submitted my phone on 21st March (i.e. 15 days after the warranty elapsed) on a Saturday and was asked to come on 23rd March, but NO I did not get my phone nor any calls from your HTC Service Center and finally as per your so called engineer they tried my number on 26th March which as per them was not reachable and then they forgot me. So this time I planned and visited your service centre on 28th March where your executives tell me that as per the engineer motherboard has to be changed and will cost Rs.13, 000 and wait not only that, on my questioning she even said that I will get a discount of Rs.3000 and the rest which is Rs 10000 has to be borne by me. BRAVO!!! Even now when I call your Customer Care is saying that I will have to pay Rs 10, 000 and that nothing can be done!!! What I fail to understand is why was the motherboard not replaced in the first place when it was in warranty and having the same issues earlier when I submitted. And if a consumer is late by only few days, its late..but when the company takes similar number of days, its not late!! I will not take this mediocrity service nor the execuse after spending a fortune on buying a premium phone of HTC. Request you to interfere in the matter and address my issues. Looking forward for positive response. P.S. if required Invoices from HTC/Service center or my travelling tickets/boarding passes can also be shared. Thanks Regards Suman Tewary, [protected]