HTC — Complaint regarding Problem in HTC Desire 516C Mobile Phone( IMEI no. [protected] )- Date of Purchase & Invoice no.- 30Nov2014 & 56425

Address:

New Delhi, Delhi

Dear Sir/Madam, I had purchased HTC Desire 516C mobile phone on 30th Nov 2014 from Singh Enterprises Pvt. Ltd., Janak Puri - New Delhi. Unfortunately I started facing problems in functionality of my mobile phone just after 2 months of purchase. The major problem are Network is not working and mobile get switched off automatically after every 5 minutes. I went to your customer care i.e Orien Telecom Services, Ring Road Naraina - New Delhi for the rectification of my mobile phone on 02nd February, 2015 and they confirm to rectify the problem within 7-10 days. Unfortunately till date I have not received my mobile phone even after more than 1 month of my complaint and every time they are giving False Commitments. Even you can understand that the person without a smart phone for more than 1 month is helpless in their daily routine. Yesterday again when I went there for collection of my mobile phone as per their commitment, they misbehaved with me and told again it will take another 1 week. This kind of behavior of HTC channel partners will affect your permanent Customers and I am one of them. I hope you will consider the matter as urgent and take necessary actions to close the matter before 1 week. I hope to get a positive feedback from HTC to maintain a better customer relationship. Encl: Attached Mobile bill & Complaint form for your reference. Regards Atul Chatrath (M):+91-[protected]