[Resolved]  HTC — damaged handset

Address:

Pune, Maharashtra

Sir/Madam, I had bought HTC desire 501 phone from a retailer in delhi just before shifting to pune, i noticed the phone has manufacturing defect. The LCD screen is coming out from bottom of phone. So i registered complaint on htc customer care. They asked me to take phone to pune service centre and take DOA certificate from there as the phone is just 2 days old and as per company's policy i can get phone relaced upto 14 days after obtaining DOA certificate. But pune service centre is not giving me DOA certificate saying retailer is from different state. On the contarary company should give me same service anywhere in country. I again complained customer care which keeps changing stand. So i request you to help me in registering complaint against HTC under consumer protection act. Thank you Rushikesh Dudhat Email: [protected]@yahoo.com