HTC — Defective device

Address:	Bangalore, Karnataka
Website:	www.htc.com

Its my htc desire 826 which I bought on 13/05/2015. And after two months its started making problems. Its charger pin got loose. I went to service center located at Amritsar.They checked it and changed my charger. And with that charger my phone was not getting charged. And mobile started giving other problems as well(written in email). I again visited service center and they did software update.But Problem was not resolved. Then they said I have to send my mobile to main service center located at Bangalore for repair. I agreed to send as I dont have any other option left. My ticket no was 15INA[protected]. After 20 days I received my mobile back. But same problem was there. It was not getting charged with any charger other than LG. But with that charger there was no battery backup. It drained in two hours. I again visited service center and they checked and found problem is still there. They again said I have to send it again to service center. This is really inconvenient. I send it back to main service center in Bangalore but with the request to replace this device as it is giving really tough time to me. My current ticket no is 15INA[protected]. But now I got email from company that they will repair it. But now I dont want to keep that defective mobile with me. I want replacement. So please take this complaint seriously. I also have written them that I am going out of town on 30/09/2015 so I need my new replaced mobile before that. So resolve my issue ASAP.