HTC — Delay in process

Address:

Gurgaon, Haryana

Hi Team, It's been 20 days and I am not getting any revert form the HTC service centre regarding my phone. They said they have to change the motherboard but at least they should update the customer. But no, they don't have curtsey to at least inform, always customer has to go and visit the service centre to get the update. Also their phone number is always going busy or unreachable. If they can't solve customer problem, let the customer know. Don't make customer to get panic.