[Resolved] HTC — Delay in repair of mobile under warranty failure

Vinayak657

from Hyderabad, Telangana

Address:

Bangalore, Karnataka, 560024

I have handed over my HTC Desire 816G mobile ( IMEI : [protected]) for repair to TVSE Jayanagar, Bangalore on 28th Nov-2015, since camera was not working. Service report No. is Q6S[protected] and return date confirmed in service report is 01.12.2015. However till date I do not have any confirmed date of return, in spite of talking to HTC help desk on daily basis. I had approx. 15 calls with help desk but no confirmation yet. TVSE Jayanagar repair center does not pick any calls. It is more than 35 days and do not have any status update and return date. Need my mobile immediately back after duly repaired. Regards, Vinayak Hegde Mobile - [protected]

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Jan 12, 2016

Complaint marked as Resolved

I have received phone call from HTC helpline, the next day I have registered the complaint and confirmed me that my mobile is ready after repair. I have visited the repair center and collected my mobile back after repair. Surprisingly even after following up for more than 30 days, no one in HTC was able confirm me the date when I can get my handset and there was no status update in online repair tracker. But all of a sudden confirmed that handset is ready.

HTC India customer support has been notified about the posted complaint.